Showing posts with label Windows 10. Show all posts
Showing posts with label Windows 10. Show all posts

Monday, December 6, 2021

USB 3 controller error: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).

    In case of situation when your computer USB's are not working anymore. Check your Computer Management and in section Device Manager look for USB section and yellow exclamation sign. If you see under properties message: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).", than follow this link and follow steps in accepted answer regarding modification of registry. It helped for me and saved a lot of time otherwise I had to run computer repair installation. None other options like roll back drivers, or installing manufacturer drivers did not work out as they are windows system drivers.

I guess that happened because I was tinkering different around Microchip USB devices which support package somehow messed up some settings in USB enumeration or something similar. After registry edit and following reboot all connected USB devices searched for drivers and now everything works again.

My case was related to Intel USB 3.0 hub, I have seen other devices which can cause similar error message, but than registry class code will be different. This above recipe can help in case of USB hub problems.

Saturday, September 5, 2020

Office 2013 and Office 2016 Outlook error - An unexpected error has occured

     Recently several computers constantly issued an error messages when starting Outlook application. Message text was "An unexpected error has occurred." And after accepting an error with OK button, Outlook app just closed. Loop continues forever, you just could not use Outlook at all. Lot of attempts was made to resolve this issue: starting Outlook in safe mode, Office installation repair, full reinstall. That did not help.

Both computers were Windows 10, one has Microsoft Office Home and Business 2016, other has Office version 2013.

The solution in this case for both computers was, creating new Windows users and as as result of course creating new profile structure. Than you have to copy all important files to this new profile back (documents, pictures, bookmarks etc.). Good thing is that most likely when you face this Outlook issue is fresh installed system and you don't have many custom files on computer.

OK, and what was important in my case, you don't just create any user profile, but you try to avoid Unicode characters in profile name (just use Latin ASCII character keyboard set). In my case originally were letters 'ā' and 'ū' in user names, which I changed to 'a' and 'u'.

Anyway it is quite strange that Microsoft in practice still is not supporting Unicode in their software. And looks like it is still better to stay away from "strange" characters in profile folder names. It was English/US versions of both Windows and Office software in my case, might be that localized software versions lacks this problem. Hope this info can help somebody.


Sunday, December 13, 2015

Dell Vostro 3350 problems upgrading to Windows 10

To get to Windows 10 appeared not an easy and straightforward task on Dell laptop. I chose upgrading from Windows 8.1 but not making a clean install. Can not comment on fresh install but upgrading made problems.
Process started as usually. Double clicking Windows 10 upgrading icon at the desktop clock. Everything went smoothly but during the process close to completing laptop screen went black. Computer was responding and it can be decided by looking on HDD light blinking and also Caps Lock light toggling. Thanks to googling I found recipe that helped.
  • First what you must do is connect external monitor to VGA output socket. You must be able to see login screen. Log in yourself.
  • Than connect to Internet and go to Dell.com and download latest BIOS update for your machine. I updated to A09, but when writing this also found that A10 is available. I suppose this is not critical, just use latest one.
After restart you should see picture on both screens.

Both Windows are 64 bit versions.
Before I was testing different drivers for Intel HD Graphics 3000, newest one and some older, but what actually helped was this BIOS update.
You can also get picture on laptop's screen manually selecting Basic Graphics Drivers, but this is not good solution because you can't use maximum resolution also other features like external monitor connection etc are disabled.